Job Description

Designation: Lead - Dedicated Resources Management

Experience (years): 4+ yrs

No: of vacancies: 2

Location: Hybrid / Work from home

Workdays: Monday to Friday

Work timing: 1 pm to 10 pm IST 

 Job Summary :

We provide virtual attorney services or dedicated resources to our clients, who work full time for the clients based on the client requirements. The resources are spread across different verticals. You, as part of the Project Engineering team will help in managing the dedicated resources across verticals and ensuring that client expectations are met, and the team is motivated to put in their best. You will be responsible for developing, implementing, and managing knowledge management strategies to ensure that our organization's intellectual assets are effectively captured, stored, and utilized. This role involves working closely with various departments to facilitate knowledge sharing and continuous learning within the company.

Roles & Responsibilities:

•  Understand the space and what the clients do and the support the dedicated resources provide.
• Work with the dedicated resources team to gain more understanding of the actual work and institutionalize the knowledge.
• Develop and implement processes for capturing and documenting critical knowledge and information.
• Ensure that knowledge documentation is comprehensive, up-to-date, and easily accessible to relevant stakeholders.
• Collaborate with subject matter experts and L&D to create detailed and accurate knowledge resources, including manuals, guidelines, and best practices.
• Implement and manage knowledge management systems and tools to facilitate easy storage, retrieval, and sharing of information.
• Facilitate regular knowledge sharing sessions, such as webinars, and discussion forums.
• Provide leadership and guidance to team members, fostering a positive and collaborative work environment.
• Conduct regular check-ins with team members to assess progress, provide feedback, and offer support as needed.
• Facilitate communication and collaboration among team members, ensuring effective knowledge sharing and coordination.
• Identify opportunities for process improvement and optimization across practice areas.
• Track and report on performance metrics, including resource utilization, project delivery, and efficiency.
• Coordinate leave requests and work management.
• Monthly check-in with the clients along with other stake holders to discuss performance and the support provided.
• Collect feedback from the clients on a quarterly basis on specific metrics using pre-approved forms. Collate all the information and present it to the larger team.
• Collect feedback from the dedicated resources on their work and experience with the client using pre-approved forms. Collate the information and present it to the other stake holders.
• Design weekly/monthly reports on the work done and value additions and share them with the clients.

This is a multi-faceted role that draws on a diverse set of experiences, skills, and interests. We recognize that there are many paths to have acquired the skills needed to succeed in this role and welcome all applications even from non-traditional backgrounds.

At LegalEase, we value process, metrics, and efficiency as a path to team success and scalability.

Immediate Joining is preferred

LegalEase is an ISO 27001 certified company.

LegalEase Information Security Role, Responsibilities & Authority of an employee

Roles:

• To ensure that all the information they handle is secure.

Responsibilities

• Responsible to follow all the information security policies, procedures, rules and regulations as stipulated in the manuals.
• Responsible to take immediate action to prevent any undesirable situations and report to the officers.
• Responsible to take part in their assigned role in the event of an emergency situation.

Authority

• To report any security incident or weaknesses, which comes to their knowledge.

Contract Staff

• Responsible to follow the rules and regulations and move within the area specified.
• Responsible to obey the instructions for all the officers and staff regarding the work and in emergency situations.

Responsible to report any undesirable incidents.

Why join LegalEase?

• A work culture that celebrates and encourages diversity;
• A workspace imbued with empathy and purpose;
• We believe in continuous learning. You will walk away acquiring more skills than you had; when you joined us (this is a guarantee on us);
• We value transparency, flexibility and over responsiveness;
• We are constantly striving to improve our employees work-life blend;
• We believe in FUN at work. We take this very seriously and have FUN as one of our core values;