Functional Consultant - CLM

Job Description

Designation: Functional Consultant - CLM

Experience (years): 2-4 years of relevant experience

No: of vacancies: 2

Location: Mumbai (Hybrid)

Workdays: Monday to Friday

Work Timing : Vacancy 1: APAC shift (7am to 4pm IST) and Vacancy 2: US shift (6pm to 3pm IST)Employment Type: Full time Permanent

Job Summary:

Legalease’s Legal Technology partner is pioneering the future of legal with their product—the operating system for legal. The product Agentic AI coordinates specialized AI agents across the product’s suite of solutions, including industry-leading Contract Lifecycle Management (CLM), to transform how legal teams work and create value. The product doesn't just automate tasks—it uncovers hidden opportunities and transforms legal knowledge into business advantage. Their platform breaks down silos between legal, business, and executive teams, helping organizations discover revenue opportunities, minimize risks, and turn legal insights into strategic decisions. Innovation happens when great people come together to solve business problems. It is a fast-growing team of innovators spread across the globe.

Here, you'll:

Pioneer the future of legal AI and business transformation

• Make real impact by helping organizations unlock hidden value
• Collaborate with talented colleagues across continents If you're excited by cutting-edge technology, thrive in a fast-paced environment, and want to help build something revolutionary, we want to hear from you.
• The Opportunity:

You will be responsible for executing the Transformation of projects and service delivery to our customers. The ideal candidate has experience implementing contract management software in a legal vertical. Equally comfortable liaising with C-level clients or their tech teams, assists with pre-release testing and documentation of our application, along with the Transformation and onboarding of our clients

WHAT YOU WILL DO:

• Owning the 3-month implementation plan with client and handover to Customer Success team

• Assisting clients on the setup, configuration, and use of the client’s software platform

• Assisting clients on daily support issues ranging from simple to highly complex in nature

• Breaking down barriers to solve complex issues in a timely and effective manner

• Troubleshooting a wide variety of technical issues

• Performing full system installation and integration into the existing client infrastructure

• Logging and tracking support issues through resolution • Delivering progress reports to management and customers

• Communicating with development and QA staff while managing issues

• Defining and potentially delivering training workshops necessary for customers’ successful onboarding of the product.

• Recommending or building solutions required to get customers up and running quickly

• Helping to deploy successful application integrations such as Jira, Salesforce and SSO launches

• Liaising with sales teams as required to create and own SOW

LegalEase is an ISO 27001 certified company.

LegalEase Information Security Role, Responsibilities & Authority of an employee

Roles:

• To ensure that all the information they handle is secure.

Responsibilities

• Responsible to follow all the information security policies, procedures, rules and regulations as stipulated in the manuals.
• Responsible to take immediate action to prevent any undesirable situations and report to the officers.
• Responsible to take part in their assigned role in the event of an emergency situation.

Authority

• To report any security incident or weaknesses, which comes to their knowledge.

Contract Staff

• Responsible to follow the rules and regulations and move within the area specified.
• Responsible to obey the instructions for all the officers and staff regarding the work and in emergency situations.

Responsible to report any undesirable incidents.

Why join LegalEase?

• Opportunity to work in a fast-moving, high growth SaaS company
• A work culture that celebrates and encourages diversity;
• A workspace imbued with empathy and purpose;
• We believe in continuous learning. You will walk away acquiring more skills than you had; when you joined us (this is a guarantee on us);
• We value transparency, flexibility and over responsiveness;
• We are constantly striving to improve our employees work-life blend;
• We believe in FUN at work. We take this very seriously and have FUN as one of our core values;